Support Guide

Shrinkthedrink.com Online Course: Login Troubleshooting Guide

1. Check Your Junk & Spam Folders

If you have not received your email with your login details please first check your junk and spam folders as sometimes our emails end up in spam / junk folders.

2. Verify Your Credentials

Check Email and Password: Ensure you are entering the correct email and password which you entered during the sign up process, please see your welcome email.

NOTE: Passwords are case-sensitive, so check for capitalisation errors.

Forgot Password: Use the “Forgot Password” link here to reset your password if you can’t remember it. Follow the instructions on screen to create a new password.

3. Clear Browser Cache and Cookies

Clear Cache: Sometimes old data can cause issues. Clear your browser's cache and cookies. Chrome: Go to Settings>Privacy and Security>Clear browsing data.

Firefox: Go to Options>Privacy & Security>Cookies and Site Data>Clear Data.Safari:Go to Preferences>Privacy>Manage Website Data>Remove All.

4. Check Internet Connection

Stable Connection: Ensure you have a stable internet connection. Try switching to a different network if available.Disable VPN:If you are using a VPN, try disabling it as it might cause connectivity issues.

5. Update or Change Browser

Update Browser: Make sure your browser is up to date. An outdated browser may not support the website’s features.Try a Different Browser:Use an alternative browser (e.g., Chrome, Firefox, Edge) to see if the issue persists.

6. Disable Browser Extensions

Turn Off Extensions: Extensions like ad-blockers can sometimes interfere with login processes. Temporarily disable them.Chrome:Go toSettings>Extensions.Firefox:Go toAdd-ons>Extensions.Edge:Go toSettings>Extensions.

7. Check for Site Maintenance

Scheduled Maintenance: Visit Shrinkthedrink.com’s homepage or their social media for announcements about any scheduled maintenance or outages.

8. Use the Correct Login Portal

Ensure Correct URL: Double-check that you are on the correct login page for the online course, typically https://Shrinkthedrink.com.

9. Check Email for Updates

Account Updates: Look for any emails from Shrinkthedrink.com regarding changes to your account or login information.

10. Contact Support

Email Support:If none of the above steps work, contact Shrinkthedrink.com’s support at [email protected].